tapCLIQ-Mobile-Marketing CX Automation with Front-office RPA

Transform how you interact with your customers

Front-office RPAs

Bots connected at every step of customer journey

  •   NO ONE-WAY MESSAGING

  •   NO DISCONNECTED TASKS

  •   NO PASSIVE ENGAGEMENT

  •   NO TRIGGER-BASED ANNOYING POP-UPS

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#Features

Intent-driven user interaction across customer journey

Deliver what users want & drive higher engagement & conversion

Interactive Messages
Adaptive & personalized messages delivering what users want
Active Engagement
Prompt and engage users like a real salesperson
It's a Bot, not a pop-up!
Dynamically created bots based on AI engine using user-intent
CX Orchestration
Ephemeral messages are delivered intelligently at logical micro-moments based on interest, intent and traffic source
#Solutions

B2C & B2B Playbook

Acquisition Bots

Employee Productivity

#Benefits

Implement a sophisticated and automated user engagement, retention and conversion strategy.

  • Automate Customer Engagement

    Start a conversation when audience comes to your website.

  • Generate Audience Intent Data

    Generate 1st party data at scale at every step of the process. Build audience micro-segments for a nuanced engagement strategy.

  • Get Smart Conversions

    Understand your audience. Implement bot-driven actions that connect user-intent with action automatically. Enable personalized marketing.

  • Get Higher Customer Satisfaction

    Listen to your customers at every possible engagement step. Learn and deliver what they want to drive higher satisfaction. Show that your business cares.

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Market predicts that 95% of purchases will occur on eCommerce by 2040. Additionally, cart abandonment rate is nearly 70%, which means organizations are losing up to $18 billion annually.
#Comparison

Key competitive advantages of tapCLIQ

Capability
Mobile Marketing
Airship, Urban airship
Braze
Chatbots
Intercom
Drift
RPAs
Automation anywhere
UIPath 		tapCLIQ, Fron-office RPA
Chat
Text based chat / Image based chat NA Text Chat NA Text & Image Chat
Dynamic context switching NA Limited NA Unlimited
Messages
Notifications & Static messages in App/Web/Chat App/Web NA NA App/Web/Chat
Interactive messages NA NA
RPA
Front-office RPA / Back-office RPA NA NA Back-office RPA Front-office RPA
Repetitive / Intelligent Dynamic NA NA Repetitive Dynamic
BotMarket
Customers & Partners host bots & RPAs 2-3 own bots Marketplace Marketplace
Intent-driven
1st party data generation - Intent/Moment/Action
Intent based targeting & automation
Partner Content & Support
TCS / EY / Capgemini / Accenture
#Analytics

Connected Interactive bots to complete a process

  • One bot for one task

  • Drive efficiency & cost savings for Front-office tasks

  • Divers use cases from B2C to Employee productivity

Diverse Use Cases B2B, B2C, Marketing Sales, Employees
 
7x front-office Task completions

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