Customer experience has fast become a top priority for businesses because customers are calling the shots. Customers no longer decide their loyalty on price or product. Instead, they stay loyal with companies because of the experience they receive. A research study found that customer experience will overtake price and product as the key brand differentiator.
Customer Experience is your customers’ perception of how your company treats them. These perceptions affect their behaviors and build memories and feelings to drive their loyalty. In order for your customers to like you, you need to get to know them, and then use this knowledge to deliver personalized experiences across the entire customer journey.
Another study shows a moderate improvement in customer experience would impact the revenue of a typical $1 billion company an average of $775 million over 3 years. With 89% of businesses soon to be expected to compete mainly on customer experience, organizations that take customer experience seriously will stand out from the noise and win loyal customers. A good customer experience means your customers will spend more. In fact, 86% of buyers are willing to pay more for a great customer experience. It's time to invest in Customer Experience to compete in already competitive market.
tapCLIQ Customer Experience Bot integrates seamlessly with your existing platform to gather actionable feedback from your customers quickly with few clicks. The data gathered by the Bot provides necessary insights into user behavior and expectations, which can help businesses:
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