Statistics show that at least 30% of all eCommerce customer support queries are related to sales orders, such as:

• What is the status of my order?
• When will my order ship?
• What is my order number?

Reports suggest there are 265 billion customer requests every year and businesses spend nearly $1.3 trillion to service these requests. Save on Customer Support costs and improve efficiency and customer experience by using this self-service and intutive Bot that provides users with information related to their sales orders.